Frequently Asked Questions

Unfortunately, we do not have a physical studio location since we travel to each dance studio.

Yes, you can print the digitals you purchased yourself. You will receive a print release when you download your images, and you can print them as many times as you like. However, please note that the artwork is for personal use only and cannot be resold or used for commercial purposes without prior written consent from Da Silva Studio.

After you have downloaded them to your computer, you will also find a release waiver. You can then take your images anywhere with the waiver to have them printed.

If you have not received the link to your photos, please check your spam folder as sometimes our emails can be filtered there. If you cannot find the email, please contact us at support@dasilvastudio.com and we will resend the link to you as soon as possible. It is important to note that the link will be sent to the email address provided during your purchase, so please double-check that it is correct.

Yes, we can definitely help with that! Please contact us at support@dasilvastudio.com and provide us with your dancers name, dance studio name, and the email address you used to purchase the artwork. We will then resend the email link to you so you can purchase or download your photos. If you have any other questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can.

We should have a sales rep at your shoot, please contact us to confirm. If there is a sales rep at your shoot they will be able to assist you in placing an order. We recommend getting there 15 minutes before your dancer is supposed to be there so you have time to order the desired package. Our sales rep will be able to help you choose the best package for your needs and answer any questions you may have. Please note that additional fees may apply for ordering after the preorder deadline.

Unfortunately, we do not offer this service. However, we do offer digital downloads. If you are interested in purchasing a digital download, you can do so thru our online gallery or order form. Thank you for your understanding.

Please ask your studio what time they would like you to arrive. Each studio has different schedules and timelines for their photo sessions. We want to ensure that your child has the best experience possible, so please follow the instructions provided by your studio owner and arrive at least 15 minutes prior to your scheduled time.

We do not provide video recording services. If you are looking for the video of a recital, please contact your studio. They should be able to assist you with obtaining a copy of the video.

Please contact your studio for photo day details. Your studio will be able to provide you with all the information you need to know about photo day, including the location, date, and time.

At Da Silva Studio, we understand that receiving your photos in a timely manner is important to you. Our standard delivery time is within 3-4 weeks from your photoshoot date. However, please keep in mind that delivery times may vary during peak seasons such as summer and winter due to the increased amount of shoots we have during these times. If you have any concerns about your delivery time, please don't hesitate to contact us and we will do our best to provide you with an accurate time frame.

If you opted to select your photos, you will not receive your prints until you place an order using the promo code provided in the email you received. Please ensure that you have followed the instructions in the email and placed an order using the promo code. If you have done so and still have not received your prints, please contact us at support@dasilvastudio.com and we will be happy to assist you.

At Da Silva Studio, we take the time to carefully edit, resize, and optimize each digital file to ensure that it meets our high standards of quality. This process can take a bit longer than simply sending a file as-is. We also have a higher number of studios in the summer which can extend our editing time. However, we do our best to deliver digital orders as quickly as possible without compromising on quality. Thank you for your patience and understanding.

We understand that life can get busy and it's easy to forget about downloading your child's photos. But don't worry, we're here to help! Simply contact us and let us know the name of the dance studio and your child's name. We'll do our best to assist you in retrieving your photos. Please note that expired albums may not be available for download, but we'll do everything we can to help you access your images. We recommend downloading your photos as soon as possible to avoid any issues with expired albums.

All online galleries will have a watermark on all photos for copyright purposes. Once the photos are downloaded or ordered the images and prints will not have the watermark on them.

All online galleries can be viewed on all devices but may have difficulty being opened on certain browsers. Safari, Firefox, & Chrome are the most compatible browsers, Internet Explorer can be troublesome. We suggest opening the gallery with another computer or downloading a compatible browser. If you are still having difficulties, please contact us and we will do our best to assist you. We have attached URL's below to download Chrome & Firefox. * [CHROME](https://www.google.com/chrome/) * [FIREFOX](https://www.mozilla.org/en-US/firefox/)

Yes! If you have a promo code for your original purchase, it will cover the cost of what you originally ordered. You can then pay the remainder and add more items to your order. If you have any questions about adding to your order, please don't hesitate to contact us.

First be sure all prints are in your cart and that they are the correct quantity and size prior to applying your promo code. Check that all prints are Lustre prints. You will only be charged for additional items that were not prepaid. Once everything is added to your cart and correct, add your promo code at checkout. If your promo code is not working, please contact us to fix your code. Promo Codes can be found in the text of your email.

All galleries are created as private links. If you cannot locate your email, please contact us and we will resend it to you with your gallery link.

The download button is either located on the top right of your gallery, next to the shopping cart, favorites button and share button, on the top right of your album by the slideshow option, or can be found below every photo. From there you will enter your email address and the digital PIN code provided in your email.

No, you do not need to place an order if you do not want photos. We will take photos of the children in groups, and you can purchase the group photo after the photos have been sent out by contacting us. Please note that we do not take individual photos of your dancer if an order is not placed. If you have any questions or concerns, please don't hesitate to contact us.

At Da Silva Studio, we have recently made the switch to all digital products. This means that we no longer offer packages with physical prints included. However, you can still purchase individual prints a la carte through our order form. We are committed to providing high-quality digital art that you can enjoy in your home. Thank you for your understanding and support.

Before filling out any forms on our website, we recommend that you contact your studio to inquire about your dancer's class. Knowing the class information will help you select the appropriate group and avoid any confusion or delays in processing your order or on photo day.

If you opted for Da Silva Studio to select your prints; we'll select the best pose and mail you the prints within 4 weeks. If you chose to select your photos online, we'll email you a link to your images within 3 weeks. Select your photos online and prints will arrive at your door in a few days. If you purchased digital images, we'll email a link to your images within 3 weeks. Easily download them to your computer and share them.

You should not have received a confirmation email from Da Silva Studio after placing your order. However, if you would like to confirm that we have received your order, please feel free to email us at support@dasilvastudio.com and we will be happy to provide you with any necessary information.

Unfortunately, no. Our early bird discount is only applicable within the specified timeframe and cannot be applied once the deadline has passed.