Question 1

WHERE IS MY PHOTOSHOOT?

Accepted Answer

Please contact your studio for photo day details. Your studio will be able to provide you with all the information you need to know about photo day, including the location, date, and time.

Question 2

WHAT TIME DOES MY CHILD NEED TO ARRIVE ON PHOTO DAY?

Accepted Answer

Please ask your studio what time they would like you to arrive. Each studio has different schedules and timelines for their photo sessions. We want to ensure that your child has the best experience possible, so please follow the instructions provided by your studio owner and arrive at least 15 minutes prior to your scheduled time.

Question 3

MY ALBUM SAYS IT IS EXPIRED AND I FORGOT TO DOWNLOAD MY CHILD'S PHOTOS. WHAT SHOULD I DO?

Accepted Answer

We understand that life can get busy and it's easy to forget about downloading your child's photos. But don't worry, we're here to help! Simply contact us and let us know the name of the dance studio and your child's name. We'll do our best to assist you in retrieving your photos.

Please note that expired albums may not be available for download, but we'll do everything we can to help you access your images. We recommend downloading your photos as soon as possible to avoid any issues with expired albums.

Question 4

CAN YOU PUT MY PHOTOS ON A USB?

Accepted Answer

Unfortunately, we do not offer this service. However, we do offer digital downloads. If you are interested in purchasing a digital download, you can do so thru our online gallery or order form. Thank you for your understanding.

Question 5

WHY DO I HAVE TO WAIT SO LONG IF I ONLY ORDERED DIGITALS?

Accepted Answer

At Da Silva Studio, we take the time to carefully edit, resize, and optimize each digital file to ensure that it meets our high standards of quality. This process can take a bit longer than simply sending a file as-is. We also have a higher number of studios in the summer which can extend our editing time. However, we do our best to deliver digital orders as quickly as possible without compromising on quality. Thank you for your patience and understanding.

Question 6

I LOST MY OLD PHOTOS, CAN YOU SEND ME THE EMAIL LINK AGAIN?

Accepted Answer

Yes, we can definitely help with that! Please contact us at support@dasilvastudio.com and provide us with your dancers name, dance studio name, and the email address you used to purchase the artwork. We will then resend the email link to you so you can purchase or download your photos. If you have any other questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can.

Question 7

WHAT SHOULD I DO IF I FORGOT TO ORDER MY DANCER'S PICTURES AND THE PREORDER IS CLOSED?

Accepted Answer

We should have a sales rep at your shoot, please contact us to confirm. If there is a sales rep at your shoot they will be able to assist you in placing an order. We recommend getting there 15 minutes before your dancer is supposed to be there so you have time to order the desired package. Our sales rep will be able to help you choose the best package for your needs and answer any questions you may have. Please note that additional fees may apply for ordering after the preorder deadline.

Question 8

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

At Da Silva Studio, we understand that receiving your photos in a timely manner is important to you. Our standard delivery time is within 3-4 weeks from your photoshoot date. However, please keep in mind that delivery times may vary during peak seasons such as summer and winter due to the increased amount of shoots we have during these times. If you have any concerns about your delivery time, please don't hesitate to contact us and we will do our best to provide you with an accurate time frame.

Question 9

IF I PURCHASED DIGITAL IMAGES, WHERE CAN I TAKE THEM TO BE PRINTED?

Accepted Answer

After you have downloaded them to your computer, you will also find a release waiver. You can then take your images anywhere with the waiver to have them printed.

Question 10

I NEVER RECEIVED THE LINK TO MY PHOTOS. WHAT SHOULD I DO?

Accepted Answer

If you have not received the link to your photos, please check your spam folder as sometimes our emails can be filtered there. If you cannot find the email, please contact us at support@dasilvastudio.com and we will resend the link to you as soon as possible. It is important to note that the link will be sent to the email address provided during your purchase, so please double-check that it is correct.

Question 11

I CAN'T MAKE IT TO THE SHOOT, CAN I COME TO YOUR STUDIO?

Accepted Answer

Unfortunately, we do not have a physical studio location since we travel to each dance studio.

Question 12

CAN I PRINT THE DIGITALS I PURCHASED MYSELF?

Accepted Answer

Yes, you can print the digitals you purchased yourself. You will receive a print release when you download your images, and you can print them as many times as you like. However, please note that the artwork is for personal use only and cannot be resold or used for commercial purposes without prior written consent from Da Silva Studio.

Question 13

WHERE CAN I FIND THE VIDEO YOU TOOK AT RECITAL?

Accepted Answer

We do not provide video recording services. If you are looking for the video of a recital, please contact your studio. They should be able to assist you with obtaining a copy of the video.

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Frequently Asked Questions

Frequently asked questions